Case Study

Project Title: Microsoft Teams for Educators, Students, and Parents

Tools Used: Articulate Rise 360, Articulate Storyline 360

Time in Development: 3 months

Completion Date: December 1, 2020

Client: Students from K-12 who have opted for virtual learning in the Covid-19 pandemic

Collaborators: Purva Nagarkar, Kokila Ravi, Nike Amondi, and Kristin Hemmingway (Group project for master's degree course). This course was divided into three parts. I completed Microsoft Teams for Students, Kokila completed Microsoft Teams for Parents and Nike completed Microsoft Teams for Educators. All three parts were developed in Articulate Storyline. Later these three parts were combined in an Articulate Rise course.

Problem Context:

Executive Summary:

During the Covid-19 pandemic, many schools re-opened in hybrid or virtual settings. Some schools decided to use Microsoft Teams to deliver the online instructions. Many parents, students, and even teachers were caught off-guard. Keeping this situation in mind we decided to create software training on Microsoft Teams teaching its useful features.

What were the challenges you were trying to solve with this project?

We wanted to teach our learners (parents, teachers, and students) some useful features of Microsoft Teams.

Solution Journey:

What were your criteria? What were the constraints that you needed to workaround? Were there any solutions you considered but rejected?

  • We had three types of learners and their own expectations from this course.

  • The same features of the software could have been used in different ways.

What solution did you choose in the end? What drew you to that specific choice?

  • By keeping each learner in the mind, we decided to divide the course into three parts.

  • Also, we had three developers in the team so each one of us chose a section to work on.

Briefly describe the design and development process you used.

I designed and developed Microsoft Teams for Students.

  • Needs Analysis- Based on the basic requirements from the client I completed the needs analysis for the course requirements. I found not many students were aware of Microsoft Teams.

  • Learner Analysis- Then I completed the learner analysis. Most of the learners hadn't heard of Microsoft Teams. Those who knew about Microsoft Teams did not have an idea on how to use it for virtual learning.

  • SME and Client Communication- The client (students) suggested make the course interesting. The role of SME was carried out by YouTube tutorials on Microsoft Teams.

  • Design- The course blueprint and storyboard were created. I used PowerPoint for it. Keeping my learners' background in mind I used a classroom setting where a teacher is actually teaching how to use Microsoft Teams for virtual learning.

  • Development- Followed the storyboard in actual development. Used screen recording feature in Storyline. I also embedded video questions for real students.


What did you learn from the development process?

  • Collaborating on this huge project was challenging. All three developers had their ways of designing and developing the course. We got to practice some project management skills while working on this.

  • One needs good quality microphones for screen recording.

Have you seen any benefits from your solution? How would you or do you measure its success? List key takeaways through a summary.

After the course was taken by the learners they were sent a Google form to record their evaluation.

  • Understanding the content of the course-52.7 % Learners Rated as 'Easy to Very Easy'

  • Course Navigation- 85.8 % Learners Rated as 'Easy to Very Easy'

  • Visual appeal- Most Learners Rated Between 3-5

  • Clarity of instructions-85.7% Learners Rated as 'Easy to Very Easy'

  • Quizzes- 57.2% Learners Rated as 'Somewhat difficult to difficult'

  • Knowledge Growth- All Learners Rated 'Agree to Strongly Agree' for Increased Knowledge

  • Course recommendation- 85.7% Learners Rated They 'Agree to Strongly Agree'

  • Roome for improvement- Navigation and Content